Privacy Policy

Effective Date: February 20, 2026  |  Facility: MTR Rehab, 160 S J St, Livermore, CA 94550

Introduction

MTR Rehab ("we," "our," or "us") is a licensed addiction treatment center located at 160 S J St, Livermore, California 94550. This Privacy Policy explains how we collect, use, share, and safeguard information about visitors to our website (mtrrehab.com) and individuals who inquire about or receive treatment at our facility.

This policy applies to information collected through our website, by telephone, by email, in person at our facility, and through any other means in connection with the services we provide. By using our website or contacting our facility, you acknowledge the practices described in this policy.

If you are a current or former patient, please also refer to our Notice of Privacy Practices (described in the HIPAA section below), which governs the handling of your Protected Health Information (PHI) and is provided to you at the time of admission.

Information We Collect

We collect several types of information depending on how you interact with us:

Personal Information

When you contact our facility, complete a form on our website, or inquire about admission, we may collect:

• Full name, date of birth, and contact details (phone number, email address, mailing address)
• Insurance provider and policy information
• Relationship information (e.g., if you are a family member inquiring on behalf of a loved one)
• Referral source (how you learned about MTR Rehab)
• Payment and billing information when applicable

Health and Treatment Information

As a healthcare facility, we may collect sensitive health-related information, including:

• Substance use history, diagnosis, and treatment needs
• Mental health history and co-occurring conditions
• Medical history relevant to treatment planning
• Emergency contact and next-of-kin information
• Information provided during intake, assessment, and treatment

Health and treatment information collected in connection with patient care is considered Protected Health Information (PHI) and is governed by HIPAA. Please see the HIPAA section below for more detail.

Website Usage Data

When you visit mtrrehab.com, we and our analytics providers may automatically collect:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs (the page you came from before visiting our site)
• Date and time of visits

This data is collected in aggregate and is used to improve our website and understand how visitors find and use our online content.

How We Use Your Information

MTR Rehab uses the information we collect for the following purposes:

• Treatment and Clinical Care: To assess treatment needs, develop individualized care plans, provide addiction treatment and behavioral health services, and coordinate care with authorized providers.
• Admissions and Intake: To process inquiries, conduct pre-admission screenings, verify insurance benefits, and facilitate enrollment in our programs.
• Billing and Payment: To verify insurance coverage, submit claims to payers, process payments, and manage accounts.
• Communications: To respond to your questions, send appointment reminders, and provide information about our programs and services that may be relevant to you.
• Compliance and Legal Obligations: To comply with state and federal laws, licensing requirements, accreditation standards, and court orders.
• Quality Improvement: To evaluate and improve the quality and safety of care delivered at our facility.
• Website Operations: To maintain and improve our website, analyze usage patterns, and optimize user experience.

We do not sell your personal information to third parties. We do not use patient health information for marketing purposes without your written authorization.

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

Treatment, Payment, and Healthcare Operations

As permitted by HIPAA, we may share PHI with other treating providers involved in your care, insurance companies for billing purposes, and within our facility for operational and quality improvement purposes.

Business Associates

We work with third-party service providers (known as "Business Associates" under HIPAA) who assist us with functions such as electronic health records, billing, and IT services. These vendors are contractually required to safeguard PHI and may only use it in ways we authorize.

Legal Requirements and Safety

We may disclose information when required by law, including in response to a valid subpoena, court order, or government investigation. We may also disclose information when necessary to prevent or address imminent harm to you or others, subject to applicable legal restrictions.

Substance Use Disorder Confidentiality (42 CFR Part 2)

Records related to substance use disorder treatment are subject to heightened federal confidentiality protections under 42 CFR Part 2. These records may not be disclosed without your written consent, except in narrow circumstances (such as a medical emergency or court order). MTR Rehab strictly adheres to these requirements.

With Your Consent

We may share your information with family members, caregivers, or other parties only with your written authorization, except as otherwise permitted by law.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to support website functionality and gather analytics data. Cookies are small text files stored on your device by your browser.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality. These cannot be disabled without affecting site operation.
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics). This data is aggregated and does not identify individual users by name.
• Preference Cookies: Remember settings and preferences to improve your browsing experience on return visits.

Managing Cookies

Most browsers allow you to control cookie settings through their preferences or settings menu. You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website. For more information on managing cookies, visit your browser's help documentation.

We do not use cookies to collect PHI, and we do not share analytics data with third parties for their own marketing purposes.

Your Rights & Choices

Depending on your relationship with MTR Rehab and applicable law, you may have the following rights regarding your information:

Access

You may request access to the personal information we hold about you. Patients have the right to access their medical records as described in our Notice of Privacy Practices. To request access, contact us using the information in the "Contact Us" section below.

Correction

If you believe information we have on file is inaccurate or incomplete, you may request that we correct or update it. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Deletion

You may request deletion of certain personal information we hold. Please note that we are required by law to retain certain records, including medical and treatment records, for minimum retention periods. We will inform you if we are unable to fulfill a deletion request due to legal obligations.

Opt-Out of Communications

If you receive non-essential communications from us (such as general health information or facility news), you may opt out at any time by contacting us at [email protected]. Please note that opting out will not affect treatment-related communications required for your care.

California Residents

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Confidentiality of Medical Information Act (CMIA). To exercise any California privacy rights, contact us at [email protected] or by calling (209) 440-0013. We will not discriminate against you for exercising your privacy rights.

HIPAA Notice

MTR Rehab is a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and complies with all applicable HIPAA Privacy and Security Rules. This section provides a summary of your rights related to your Protected Health Information (PHI). Our full Notice of Privacy Practices (NPP) is provided to all patients at the time of admission and is available upon request.

What Is Protected Health Information?

PHI includes any individually identifiable information about your health status, provision of healthcare, or payment for healthcare that is created, received, or maintained by MTR Rehab. This includes your name, address, date of birth, diagnosis, treatment records, billing records, and any other information that could be used to identify you in connection with your care.

Your HIPAA Rights as a Patient

• Right to Access Your PHI: You have the right to inspect and obtain a copy of your medical and billing records maintained by MTR Rehab.
• Right to Request Amendments: If you believe your PHI is incorrect or incomplete, you may request an amendment. We will review your request and respond within 60 days.
• Right to an Accounting of Disclosures: You may request a list of instances where we disclosed your PHI for purposes other than treatment, payment, and healthcare operations during the past six years.
• Right to Request Restrictions: You may request that we restrict how we use or disclose your PHI. We are not required to agree to all requests, but we will consider each request and inform you of our decision.
• Right to Confidential Communications: You may request that we communicate with you about your PHI in a specific way or at a specific location (for example, only by mail to a specified address).
• Right to a Paper Copy of Our NPP: You have the right to receive a paper copy of our Notice of Privacy Practices at any time upon request, even if you previously agreed to receive it electronically.

How to Exercise Your HIPAA Rights

To exercise any of the rights described above, please submit a written request to our Privacy Officer at MTR Rehab, 160 S J St, Livermore, CA 94550, or email [email protected]. We will respond to your request within the timeframe required by HIPAA.

Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with MTR Rehab's Privacy Officer or with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR). You will not be penalized or retaliated against for filing a complaint. To file a complaint with OCR, visit hhs.gov/ocr or call 1-800-368-1019.

Data Security

MTR Rehab implements administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of your personal information and PHI. Our security measures include:

• Encrypted transmission of sensitive data using industry-standard protocols (SSL/TLS)
• Access controls limiting PHI access to authorized personnel with a need to know
• Secure electronic health records systems with audit logging
• Staff training on HIPAA privacy and security requirements
• Physical security measures at our facility to protect paper records and devices
• Regular risk assessments and security reviews

While we take the protection of your information seriously and employ industry-standard security practices, no method of data transmission or storage is completely secure. We encourage you to contact us directly by phone at (209) 440-0013 if you have concerns about transmitting sensitive information.

In the event of a data breach affecting your PHI, we will notify you as required by HIPAA and applicable state law.

Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website without verified parental consent. If you believe we have inadvertently collected personal information from a child under 13, please contact us immediately at [email protected] and we will take steps to delete such information promptly.

For patients who are minors (under age 18), we handle personal information and PHI in accordance with applicable state law regarding minors' rights to consent to substance use disorder treatment, and we obtain appropriate parental or guardian consent where required.

Changes to This Policy

MTR Rehab reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, notify affected individuals by email or through a notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after the Effective Date of any updated policy constitutes your acceptance of the revised terms.

Contact Us for Privacy Concerns

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us through any of the following means:

We are committed to resolving privacy questions and concerns promptly. For urgent matters, we encourage you to contact us by phone. We will acknowledge receipt of written privacy requests within 5 business days.